No per-seat math, no surprise add-ons. AI, automations, SLAs, and your branding are included. Pick a plan and launch in minutes.
Every plan includes unlimited tickets, the customer portal + help center, your branding, light and dark themes, and security hardening.
The big platforms are powerful, and priced like it, per agent, with AI and branding as upsells. Here is the honest picture.
| OfferStream Customer Service | Zendesk | Freshdesk | Help Scout | |
|---|---|---|---|---|
| Pricing model | Flat / company | Per agent | Per agent | Per user |
| Typical price | $49 to $349/mo | ~$55 to $115/agent | ~$15 to $79/agent | ~$20 to $65/user |
| Unlimited agents | Yes | No | No | No |
| White-label, your domain | Included | Enterprise | Higher tiers | Limited |
| AI assistant + drafting | Included | Add-on / usage | Add-on | Add-on |
| No-code automations | Yes | Yes | Yes | Limited |
| SLAs + business hours | Yes | Yes | Higher tiers | Higher tiers |
| Knowledge base + CSAT | Yes | Yes | Yes | Yes |
| Embed in your own app | Yes | No | No | No |
| Time to launch | Minutes | Hours to days | Hours | Hours |
Competitor names and prices are for comparison only and belong to their respective owners. Pricing is approximate, varies by tier and region, and is current to the best of our knowledge; check each vendor for exact figures.
Correct. Growth and White-Label include unlimited agents on a flat monthly price. Add your whole team without the bill changing.
Yes. The customer AI assistant and agent reply drafting are included on Growth and above. They run on efficient, cost-aware models grounded in your knowledge base. Very heavy usage may draw from AI credits under fair use.
Branding (logo, colors, name) is on every plan. A fully white-label desk on your own subdomain, with no OfferStream marks, is the White-Label plan.
Minutes. Try the live demo with sample data right now, then we provision your desk, apply your branding, and seed starter content so it is usable immediately.
Inbound email-to-ticket and chat channels (Telegram, WhatsApp) are on the roadmap. Talk to us if a specific channel is a must-have for you.
Monthly plans are month to month. Annual plans bill yearly and include two months free.