A clean, on-brand support desk your customers actually enjoy, and a fast, focused workspace your team actually wants to use. Tickets, knowledge base, SLAs, and automations, without the bloat. Launch in minutes.
The features that matter, designed to be obvious. No 30-tab admin maze.
Customers submit, track, and reply to tickets in a clean, branded portal, with attachments and live updates. No app to install.
A searchable knowledge base, right in the portal. Customers find answers before they open a ticket, and relevant articles are suggested as they type.
Queues for My Tickets, Unassigned, Open, and All. Assign, set state and priority, tag, and post internal notes, fast.
Build if-this-then-that rules in plain language. Auto-acknowledge, route by topic, tag, escalate, or reply, no developer required.
Volume, response and resolution times, SLA compliance, and backlog at a glance. Know where your team stands, every day.
First-response and resolution targets by priority, with clear overdue badges so nothing slips through the cracks.
One click to apply a state change, set priority, and send a saved reply. Common answers, instantly.
Capture product, order, source, and tags on every ticket, for sharper routing, faster search, and cleaner reporting.
Customers get an on-brand email the moment your team replies, with a link straight back to their ticket. No one waits in the dark.
Every closed ticket invites a one-click CSAT rating. Scores roll straight into your reports so you can see how customers feel.
Every open, reply, assignment, and close is logged with who and when, per ticket and company-wide. Accountability, built in.
An AI helper answers customers from your knowledge base before they open a ticket, and drafts agent replies from the conversation. On your AI keys.
Your logo, your colors, your name, applied across every screen, light and dark. It looks like you, not us.
Triage from one screen. See the customer, the thread, and the controls, no context-switching.
Know your volume, response times, and SLA compliance at a glance, then let no-code rules handle the busywork.
Set response and resolution targets per priority, and count business hours only, so the clock pauses nights and weekends.
An AI assistant answers customers from your knowledge base in seconds, and drafts agent replies from the conversation. Grounded in your articles, on your AI keys.
They open a ticket in your branded portal, or you create one for them. Attachments and all.
Tickets land in the right queue. Agents assign, reply, add notes, and apply macros to move fast.
SLAs keep things on time, automations handle the busywork, and your customer gets a quick answer.
Portal, help center, agent workspace, automations, SLAs, and reporting, without the implementation project or per-agent pricing.
OfferStream Customer Service shares the same customer record used by OfferStream CRM, OfferStream Compliance, and the rest of OfferStream OS. Agents see the full customer story, not just the open ticket.
A fast agent workspace and a branded self-service portal, without the bloat that slows everyone down.
OfferStream Customer Service is available standalone or as part of OfferStream OS, the Growth Operating System that runs the whole customer lifecycle on one platform. Inside the OS, OfferStream Customer Service powers the Retain stage.
Customer Service agents can view customer history, activity, and relationship context from the shared customer record.
Support interactions become part of the customer timeline used across OfferStream CRM.
Customers and event attendees can receive ongoing support from the same customer record used throughout OfferStream OS.
SAML 2.0, OpenID Connect, Google Workspace, or Microsoft Entra ID.
Email magic-link and one-time-code login, built in.
Run OfferStream Customer Service independently or as part of OfferStream OS, with shared customer data across the operating system.
Need to connect something specific? We will build the integration.